At Kashmir Art and Craft Impex, we take pride in the quality and authenticity of our products. If you are not completely satisfied with your purchase, we offer a 7-day return policy to ensure your confidence in shopping with us.

Terms and Conditions:

1. Eligibility for Return:

   • Returns are accepted within 7 days of receiving the product.
   • The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
   • A valid proof of purchase or order confirmation must be provided.

2. Non-Returnable Items:

   • Customized or personalized products.
   • Items on clearance or sale.
   • Products damaged due to mishandling or improper use.

3. Return Process:

   • Contact our customer service team within 7 days of delivery to initiate a return. Provide your order details and reason for the return.
   • Once approved, ship the item back to us at the address provided by our team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Policy:

   • Upon receiving and inspecting the returned item, we will be credited in  your account within 7 business days.
   • Refunds will be issued to the original payment method. If the item is found to be used, damaged, or missing components, a partial refund may apply.

5. Exchange Policy:

   • Exchanges are subject to product availability. If the desired item is unavailable, a refund will be processed instead.

6. Damaged or Defective Items:

   • If you receive a damaged or defective product, please notify us immediately with photos of the issue. We will arrange for a replacement or refund at no additional cost.

Contact Us:

For any queries or assistance with your return, please contact us at:

• Email: contact@kaci.in
• Phone: +91-7006909695
• Hours: 8:00 a.m  -  5:00 p.m

We appreciate your understanding and cooperation in making the return process smooth and hassle-free.

Thank you for choosing Kashmir Art and Craft Impex!